Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
User Has Unrestricted Frame Rate for User X’s Publisher Stream ID
Question What does the Session Inspector event logs message "This user has unrestricted the frame rate for User X's publisher (stream ID)" indicate? Applies To Video Session Inspector Answer The ...
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Support Team created an article,
What are the key features of the Vonage Video API Playground tool?
Question What can I do with the Vonage Video API Playground tool? Applies To Video API Playground Tool Answer As documented in the developer guide, Playground is a tool for Video API customers to...
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Support Team created an article,
How can I implement a ringing or calling application with Vonage Video API?
Objective How can I implement a ringing or calling application with Vonage Video API? Applies To Vonage Video API Ringing Calling Procedure Calling or ringing another user is not a feature of the...
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Support Team created an article,
How do I download an archive from the Vonage Video API Cloud?
Objective Downloading an archive from the Vonage Video API Cloud. Applies To Vonage Video API OpenTok Archiving Procedure You can download your archive from the Vonage Video API Cloud through you...
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Support Team created an article,
Streaming Video has Letterbox Effect
Symptom Sometimes, the display of a streamed video is missing part of the edges, either at the left and right, or at the top and bottom, when the entire video is desired. Other times, there are bla...
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Support Team created an article,
Unable to Create Session Even Though API Key and Secret Are Valid
Symptom Unable to create session via REST API or Server SDK, and a HTTP 403 (Forbidden) response was received, with an error message that reads, "Blank Token & Session ID error," or "-1 issued time...
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Support Team created an article,
How far back can you query in inspector for sessions and meetings?
Question How far back can you query in inspector for sessions and meetings? Applies To Inspector Data Retention Answer Sessions up to 20 days old can be queried in the session inspector. Meetings...
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Support Team created an article,
How do I configure Regional Media Zones for my project?
Objective Configuring Regional Media Zones for your Vonage Video API project. Applies To Regional Media Zones Vonage Video API US EU Germany (DE) Canada Australia Japan (SIP & Broadcast services a...