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Vonage API Support

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Latest activity by Vonage API Support
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    Vonage API Support created an article,

    How to find the SessionId in Chrome browser

    Objective To locate the SessionId in the Chrome browser and provide it to API Support for troubleshooting.  Applies To Video API Chrome Procedure Right click on the Chrome browser and go to Insp...

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    Vonage API Support created an article,

    Is apiURL Proxy Configuration for Media Streams supported?

    Question Can you open apiURL to allow proxy configuration for media stream? Applies To Video API TURN Answer We do not have a feature to use IP Proxy on media streams. The configurable TURN serve...

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    Vonage API Support created an article,

    Can I set the latency higher or lower?

    Question Can I set the latency higher or lower? Applies To Video API Answer We do not control Latency. The Latency always depends on network conditions. Additional Information Can I ping Vonage V...

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    Vonage API Support created an article,

    Can the latest Video NPM client package be used on an Enterprise API Key?

    Question For the Enterprise environment, would it be possible to use the Vonage Video NPM client package?  Applies To Video API NPM JS SDK Answer The NPM package can be used on Enterprise API Key...

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    Vonage API Support created an article,

    Video API OT_HARDWARE_UNAVAILABLE Error

    Symptom When publishing a stream, you get a similar error as below.  OT_HARDWARE_UNAVAILABLE: The selected voice or video devices are unavailable. Verify that the chosen devices are not in use by a...

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    Vonage API Support created an article,

    No Data Detected error in Inspector

    Symptom When using the Inspector to search a Session ID, it returns an error No Data Detected as shown in the screenshot below. Applies To Video API Inspector Resolution If the Session is very ...

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    Vonage API Support created an article,

    How to Send DTMF in a SIP Call using Playground

    Objective Using SIP Interconnect in Playground, send a DTMF (Dual-Tone Multi-Frequency) digit to a SIP endpoint. Applies To Video API SIP Interconnect Procedure Dial a SIP Endpoint. For details,...

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    Vonage API Support created an article,

    Unable to Initiate SIP Call from Playground

    Symptom When trying to make a SIP call in Playground, you get an error "Failed to dial endpoint".  Applies To SIP Interconnect Playground Video API Resolution Check the required SIP URI field an...

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    Vonage API Support created an article,

    How to use SIP Interconnect in Playground

    Objective Explore and test SIP Interconnect using Playground. Dial a SIP call to connect in the Video API session.  Applies To Video API SIP Interconnect Procedure Go to Playground.  Create a ne...

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    Vonage API Support created an article,

    UDP Port Range on Vonage Video

    Question Can we limit the UDP port range to only a specific range, for example 30000-39999 only? Applies To Vonage Video UDP Port Range Network Connectivity Requirements Answer Vonage recommends ...