Tools
- Why is the Inspector tool not showing the Subscriber Information?
- No Data Detected error in Inspector
- How can I correlate users in our logs to your Session Inspector data?
- Why can’t Vonage expose connection data in Inspector?
- Unknown VideoCodec shown in session inspector.
- Save icon is not visible for some users in Inspector tool
Getting Started
- Can the latest Video NPM client package be used on an Enterprise API Key?
- How do I know if my camera supports FHD?
- How do I enable FHD resolution on the client?
- Sharing files using Signaling API
- How to customize layout in OpenTok.js?
- How to Access the Live Chat with Support Agent
Networking
- Is apiURL Proxy Configuration for Media Streams supported?
- UDP Port Range on Vonage Video
- What should I do if a session is disconnected?
- Custom Video Source Flickering for Subscribers
- Install and Configure a Test Proxy Server in AWS
- Connectivity Issues for Some Users in UAE
Technical Specifications
- Can I set the latency higher or lower?
- Does Vonage Video API support the IEEE 802.3 standards?
- Can I directly access the RTCPeerConnection object for monitoring?
- Authenticating Callback Events
- Can I use an external camera on Android and iOS devices for video sessions?
- How many participants are supported in a session?
Account Management
- Why am I seeing 403 responses on PUT calls after creating a new project?
- How can I check the Full HD archive and broadcast minutes that have been used?
- Why customers are not receiving the password reset email?
- What is user role policy in video express?
- Unable to see certain sections in Account Dashboard
- Can I create multiple sub-projects within a single Video API project?
Pricing and Billing
- Can I view my Billing breakdown for multiple Project IDs?
- Experience Composer Activation and Pricing
- Can I switch from Per-Participant Minute model back to Stream-Subscribed Minutes billing model?
- Why does my monthly invoice show a different value than Insights Dashboard?
- Will you attempt to charge my card again if the payment fails?
- How to estimate my Video API Monthly charges in Participant Pricing Model (PPM)?
FAQ
- What would be the maximum character size of the Session ID?
- Can we configure Monitoring Callbacks via REST API?
- How to use setPreferredResolution() to manage bandwidth usage for subscribed streams
- How to Identify whether a screen, window or tab was shared when screensharing
- How can I apply audio effects and filters to a video stream in Javascript?
- What is Opus DTX?
Security
- How can I get a Vonage SOC Type II Report for Video?
- Where are the Media Encryption Keys created?
- Which TLS Cipher Suites are supported with the Vonage Video API?
- EU General Data Protection Regulation (GDPR)
- What are the implications of encryption on my app?
- What security features does Vonage Video API implement?
Troubleshooting
- How to remove the black border showing in Experience Composer?
- How to find the SessionId in Chrome browser
- Video Connection Error 1500
- Troubleshoot pre-call test error "A camera was found, but it is not sending video data"
- Video API OT_HARDWARE_UNAVAILABLE Error
- Issue with screensharing with embedded iFrames