Update - December 2nd, 2022 at 6pm EST, 11pm BST (10pm UTC)
The Vonage team continues to actively work with the UAE telecom regulatory authority to restore access to Vonage Video APIs in the country. According to the latest update, the return of regular service will take longer than previously expected; with the current estimate now targeting the first quarter of 2023.
We thank you for your patience. New updates will appear here as soon as they are available.
Update - November 2nd, 2022 at 6pm EST, 11pm BST (10pm UTC)
We are closely working with the telecom regulatory authorities in UAE to gain access back for our Vonage Video API customers in this region. Our teams are trying to speed up the process but it may take up to six weeks. This is part of the diligence process followed by the regulatory authorities. We will keep you posted in case of any further updates.
September 9th, 2022
Due to local laws and regulations, VoIP and video services have been blocked by internet service providers in the United Arab Emirates since Sep 9th 2022, which may affect access to these services for some Vonage customers.
When using the Vonage VOIP or Vonage Video APIs, participants from UAE may fail to establish or join sessions.
The users of Vonage VOIP and Vonage Video APIs who are joining in from UAE.
We are working to resolve this issue as soon as possible. We will provide an update when there are any significant changes to this situation or when there is a permanent solution to reinstate these services.
If you have any questions in the meantime, please email email@example.com