To continue to provide you with an exceptional level of service and unified experience across all products, all customers using the Communications API and Video API will be able to access all tickets through one Vonage API Help Center starting from 19th of November 2024.

Historical Help Center dedicated to Video API support will be discontinued on the 6th of January 2025.

What do I need to do if I don’t have a Vonage API Help Center account?

To enable a smooth transition, both the Video API Help Center and the API Help Center ticket Portals will be in use until the 6th of January 2025, but we encourage you to create your Support Requests in the API Help Center.
To access Vonage API Help Center you can use the same credentials as you were using to access the Vonage Video Help Center.
You can visit it here by choosing the ‘Sign in’ button in the upper right corner.

Will I be able to access my historical Video API tickets through my new API Help Center account?

All tickets created historically in the Video API Help Center will be accessible in the Video Help Center only until the 6th of January 2025. After this date you will not be able to access the Video Help Center or see the history of your Video API tickets. If you need your historical ticket information - please contact our support team.
Please note that copies of every support ticket are always sent to your email address.

Which Help Center should I use to create tickets?

Please use Vonage API Help Center to create your new tickets. This way you will keep the history of your tickets.